Hotels and lodges are entering the AI era.Make sure your business is ready.
Pello is your AI Assistant Manager, built specifically for Africa's independent hotels and lodges.
It gets to know your business, builds your commercial picture and helps you and your team put AI to work where it matters — to run the business better and achieve your commercial goals.
Join The WaitlistBe among the first to try Pello when we open access.
AI is powerful. Knowing where to use it is the hard part.
AI can already write, analyse, search, build and automate. But every hotel and lodge is different. The real opportunity is knowing what AI should do for yours.
Generic AI
Starts with a blank chat box.
What can I help with?
It knows everything about the world and nothing about your property. The work of figuring out what to ask stays with you.
Pello
Starts with your business.
Olkeri River Camp · Mara North
I've been through your website and the sources AI answers are built from.
Two things stand out: your family facilities aren't mentioned anywhere a guest can find, and August still has open nights.
Want me to start with the family rooms?
It learns your commercial priorities, customers, positioning, channels, performance and team — so it can focus on the work that can actually move the needle.
First, Pello gets to know your business.
Build your Commercial Spine.
A living commercial picture of your business, what you are trying to achieve and where the opportunities lie.
01Your business
Your property, proposition, customers, channels and commercial model.
02Your priorities
The commercial outcomes you are trying to move.
03What Pello sees
Initial observations, gaps and opportunities.
04What matters next
The areas that deserve commercial attention.
05Your team
Who owns what and who Pello should work with.
— Then, see how AI sees you.
Your guests are starting to ask AI where to stay. Will it recommend you?
Pello's AI Visibility tool shows how your property is understood and surfaced by AI-powered discovery — and helps you identify what needs to improve.
where should we stay in the mara for a quiet family friendly camp in august
For a quieter, family-friendly stay in the Maasai Mara in August, a few camps come up consistently:
- Acacia Ridge Camp — family tents and a shallow pool.
- Olare Plains Tented Camp — inside a private conservancy.
- Siringet House — a small owner-run house.
August is peak season across the Mara, so availability is tight — most recommend booking months ahead.
●Pello noticed
Your property wasn't mentioned.
Family facilities and August availability are missing from the sources this answer was built on.
Check
See how visible your property is for the searches and recommendations that matter.
Understand
See what AI believes about your property, experience, positioning and facilities.
Improve
Identify missing, incorrect or inconsistent information and the actions that can strengthen your visibility.
Monitor
Keep track as AI discovery evolves and your digital footprint changes.
— An expanding workspace
And that is just where Pello starts.
Your Commercial Spine becomes the foundation for an expanding set of AI-powered commercial capabilities inside your Pello workspace.
Enquiries
Coming soonTurn more enquiries into bookings.
Pello helps your team manage, prioritise and follow up enquiries so fewer opportunities slip away.
Promotions
Coming soonTurn commercial gaps into campaigns.
Pello spots where demand needs a push and helps your team create the right offer and get it into market.
Sales
Coming soonFind the next customer before they find you.
Pello helps identify and prioritise potential customers, build prospect lists and support proactive selling.
Commercial Pulse
Coming soonKnow what needs your attention.
Pello brings together the commercial picture and proactively surfaces what changed, what matters and where your team should focus next.
— Already working with operators
See what Pello can already do.
Pello is already working alongside independent hospitality businesses in Kenya — learning how they work and helping with real commercial jobs.
The Maa Guest House · Maasai Mara
Check availability. Hold the room. Keep moving.
Helen isn't always behind a laptop. With Pello on her phone, she can check availability and place a booking hold while an agent is still on the line.
“I can respond right away, and it helps me make sure I put the hold on the booking calendar right away.”
Kikopey Beach Camp · Lake Elementaita
Turn a marketing question into a plan you can act on.
Cynthia used Pello to develop packages, work out pricing from her own property data, build a content plan and identify companies to approach.
“It gave me real feedback and put together a content plan around corporate, school, and retreat packages. It even worked out pricing for me based on our own property data.”
Start with the person who sees the whole business. Then bring in the people who make it happen.
01 Set up by
The person with the full commercial context.
Owner
General Manager
Commercial Director
02 Then invited in
The people who own the work.
Marketing
Reservations
Sales
Revenue
As Pello learns who owns marketing, reservations, sales, revenue and other functions, those colleagues can be invited into the workspace to deepen the picture and use the capabilities relevant to them.
The result is an AI Commercial Assistant Manager that increasingly understands your business, works alongside your team and helps everyone focus on the commercial work that matters.
Questions before you join?
We're a small team building Pello for hospitality properties across Africa — and we read every message. Your data stays yours; we never share it.
Join The WaitlistBe among the first to try Pello when we open access.